Responsible Social Gaming

SWPMTECH LTD (“SWPMTECH”), individually and/or through its licensed partners (each, a “Partner” or “Sponsor”) is committed to the protection of our players and promoting responsible social gameplay as a policy of customer care and social responsibility.

We believe it is our shared responsibility with you, our customers, to ensure that you enjoy your experience on our platform while remaining aware of the potential risks that can be associated with online gameplay if you don't remain in control. We encourage you to use the responsible social gameplay tools described below available at your disposal.

Our Services are provided solely for entertainment and amusement purpose only. NO PURCHASE IS NECESSARY TO PLAY IN ANY GAMES OR PROMOTIONS. At no point during your use of the Services should you feel any obligation to make payment or purchase any item in order to continue playing games. Should you feel you are becoming addicted to playing games on the Website, you should take immediate action to limit and/or self-exclude yourself from further gameplay and/or otherwise accessing the Services.

To ensure that you enjoy fun and affordable play, we fully support responsible social gameplay and have put measures in place to assist customers who wish to control their play. We reserve the right to activate these measures unilaterally if, in our sole discretion, we consider them necessary.

INTRODUCTION

GummyPlay RGP PROGRAM

The RSG Responsible Gaming Program (RGP Program) is centered around our guiding principles of providing our customers with control tools, information and help resources needed to:

The RGP Program is designed to support the needs of individuals at any stage of the user journey, from registration to redemption, and any level of gameplay. To do this, the RGP Program offers a range of player education, control tools and resources for professional help when needed.

The RGP Program also understands that it is a shared responsibility to achieve a fun and affordable gameplay environment and that it is ultimately an individual's choice to play. We do not provide counseling services nor do we police user behaviour. Instead, we focus on providing control tools and informing, educating and supporting informed decisions.

We have well-trained staff available to assist you in relation to your gameplay. Our staff are encouraged and empowered to provide information and offer control tools proactively.

RGP PLAY CONTROL TOOLS

Activity Reminders - Accessible through Account Settings.

The Website assists your play by providing an Activity Reminder every hour.

The Activity Reminder:

Account History - Accessible through Account Settings.

Gameplay History

Shows the result of each game played over a 2 week period.

Purchase & Prize History

Shows your purchase and redemption history over a 2 week period.

Limits - Accessible through the “Contact” form on the Website under “Responsible Gaming options”.

Purchase Limit

Provides the ability to limit the amount of Gold Coins you can purchase during your chosen time period. Once the limit is reached, you will not be able to make any new purchases until the limit resets. Please remember that there is no purchase necessary for you to participate in any games on the Website. Period options are Daily, Weekly or Monthly. The limit can be adjusted or removed at any time. A decrease to the limit will take immediate effect. In contrast, an increase to the limit value or removal of the limit will take effect following a 72 hour cooling period.

Play Limit

Provides the ability to set the maximum amount of SweepCoins you can play for your chosen time period. Once the limit is reached, you will not be able to play any more SweepCoins until the limit resets. Period options are Daily, Weekly or Monthly. The limit can be adjusted or removed at any time. A decrease in the limit will take immediate effect. In contrast, an increase to the limit or removal of the limit will take effect following a 72 hour cooling period.

Daily Time Limit

Provides the ability to set exactly how many hours you are logged into your Account, up to a maximum of 10 hours per day. Once the limit is reached you will be logged out until the next day. The limit can be adjusted or removed at any time. A decrease to the limit will have an immediate effect. In contrast, an increase to the limit or removal of the limit will take effect following a 72 hour cooling period.

RGP ACCESS CONTROL TOOLS

The access control tools described below are available if your gameplay may have become, or is at risk of becoming, problematic (see “What is Problem Gameplay” section below).

You may choose to permanently close your Account. If you wish to do so, send a written email to Customer Support via this email address
support@gummyplay.com
 requesting a “Permanent Account Closure” and state the reason for the closure. Please note that, unlike an indefinite self-exclusion, a permanent closure is irreversible and cannot be reactivated under any circumstances.

You will be required to provide a “confirmation of understanding” to permanently close your Account.

SELF-ASSESSMENT

If you think your or someone else's computer gameplay is becoming problematic, then it may be handy to consider the self-assessment questions available here.

SUPPORT ORGANISATIONS

If your gameplay may have had, or is at risk of having, a negative impact on your mental health, finances or relationships with friends or family, we encourage you to get in touch with the following help and support organizations:

Counseling

Gaming Addicts Anonymous (GAA) is a fellowship of people who support each other in recovering from the problems resulting from excessive game playing.

Credit Counseling

Financial Counseling Association of America (FCAA) is a professional association of financial counseling agencies that assist consumers with financial counseling services of all kinds, as well as debt management plans for the repayment of unsecured debts.

National Foundation for Credit Counseling (NFCC) is one of the oldest networks of non-profit financial counseling agencies. The NFCC helps people to defeat their debt and look forward with confidence.

Additional resources may be available in your jurisdiction. Please note that these organizations are independent support services and are NOT in any way affiliated with Website. They do NOT provide customer support or dispute resolution services. Should you wish to discuss any matter or complaint related to your Account, you can do so by contacting us via this email address support@gummyplay.com.

EDUCATION INFORMATION ON RESPONSIBLE SOCIAL GAMEPLAY

Principles of Gameplay

Common Misconceptions

Tips for Safe Gameplay

What is Problem Gameplay?

PLAYER PROTECTION POLICY

Protection of the vulnerable - make sure that the decision to play on our Website is your own personal choice and responsibility. We do not recommend playing on our Website if you:

Protection of Minors

We do not permit users under the age of 18-years-old or the age of majority in the player’s jurisdiction to register an Account to access the Services. The Website has identity checks in place to mitigate and prevent the risk of underage gameplay on our Website. However, in the event you believe a user is under the age of majority in the player’s jurisdiction, please contact us immediately. If you share your mobile phone, tablet, laptop or computer with friends or family who are under the legal age to participate in online social gameplay, we recommend that you restrict their access to our Website by using one of the below services: